ChiroTouch System Requirements
This page describes the minimum system requirements to run ChiroTouch. This information is effective as of 10/11/2023 and supersedes any previous versions.
Prospective clients, please have your IT professional review this document.
MAIN (SERVER) COMPUTER REQUIREMENTS
BEST PRACTICE: ChiroTouch recommends having a dedicated standalone computer as the Server. Laptop, MAC and All-In-One computers are not acceptable for use as the Server computer.
Clinics with 1 to 7 ChiroTouch workstations:
- Operating System:
- Microsoft Windows 10 or Windows 11 (64-Bit Version)
- Microsoft Windows Server 2016 or newer
- CPU: Any CPU (two or more cores) with a benchmark score of 3000 or greater according to https://cpubenchmark.net
- Some Examples:
Intel® CoreTM i5-3570 or newer AMD A8TM - 6600K or newer Intel Core i7-4770 or newer AMD RyzenTM 3 2200G or newer Intel XeonTM X5570 or newer AMD Ryzen 5 2400GE or newer Intel Xeon E3-1286Lv3 or newer AMD OpteronTM 6180SE or newer AMD Opteron 2347HE or newer
- Memory (RAM): 6+ GB
- Available hard-drive space: 20 GB
- Microsoft SQL ServerTM: Microsoft SQL Server 2014 with Service Pack 3 Express Edition or Standard Edition or newer. Microsoft SQL Standard Edition recommended if using the Certified version of ChiroTouch (EHR is enabled).
- Hard-drive interface: SATA III, minimum
- Network card: 10/100/1000 Mbps Wired connection
- Screen resolution: 1280 x 768
- System backup: External hard drive and/or offsite backup
- Internet speed: High-speed Internet connection
- Internet speed—when using CTSecure: 25 Mbps download and 10 Mbps upload
Clinics with 8 or more ChiroTouch workstations:
- Operating System:
- Microsoft Windows 10 or Windows 11 (64-Bit Version)
- Microsoft Windows Server 2016 or newer
- CPU: Any CPU (two or more cores) with a benchmark score of 8000 or greater according to https://cpubenchmark.net
- Some Examples
Intel Core i5-8400 or newer AMD Ryzen 5 3400GE or newer Intel Core i7-6700 or newer AMD Ryzen 7 2700 or newer Intel Xeon E5-1650 or newer AMD Opteron 6348 or newer Intel Xeon Gold 5122 or newer AMD EPYCTM 3201 or newer AMD Opteron 2347HE or newer
- Memory (RAM): 12+ GB
- Available hard-drive space: 50 GB
- Microsoft SQL Server: Microsoft SQL Server 2014 with Service Pack 3 or newer. Microsoft SQL Server Standard Edition is recommended. Microsoft SQL Standard Edition is recommended if using the Certified version of ChiroTouch (EHR is enabled). At least two Client Access Licenses (CALs) are required; licensing to be determined by Microsoft.
- Hard-drive interface: SATA III, minimum
- Network card: 10/100/1000 Mbps Wired connection
- Screen resolution: 1280 x 768
- System backup: External hard drive and/or off-site backup
- Internet speed: High-speed Internet connection
- Internet speed—when using CTSecure: 25 Mbps download and 10 Mbps upload
WORKSTATION REQUIREMENTS
Requirements for each workstation:
- Operating system: Microsoft Windows 10 or Windows 11 (64-Bit Version)
- CPU: Any CPU (two or more cores) with a benchmark score of 1500 or greater according to https://cpubenchmark.net
- Some Examples
Intel Core i3-4160 or newer AMD A9TM - 9430 or newer Intel Core i5-9500 or newer AMD AthlonTM 300GE or newer Intel Core i7-3770 or newer AMD Ryzen 3 2300X or newer AMD Ryzen 5 2500X or newer
- Memory (RAM): 4 GB
- Available hard-drive space: 10 GB
- Network card: 10/100/1000 Mbps or 802.11ac
- Screen resolution: 1280 x 768
- Internet speed: High-speed Internet connection if available
- Microsoft Office: See below, under Supported Platforms
IMPORTANT: All workstations and workstation users must be able to access a shared directory on the server computer.
SUPPORTED PLATFORMS
Microsoft Windows
Installing Microsoft Updates
Your system must have the latest Microsoft updates installed, including the latest version of Microsoft .NET framework and PowerShell.
Microsoft Office Integration
Microsoft Word and Excel are required for opening, exporting, and printing forms and reports. You must have the 32-bit version of Office. At the minimum, either Office 2013 or Office 365 versions are required. If using Office 365 at a workstation, it must be installed locally on the computer.
IMPORTANT: You must have a 32-bit version of Office, licensed for commercial use.
iPad Apps
ChiroTouch iPad apps are compatible with Apple iPad 5th generation and later models. Mobile operating systems other than iOS are not supported at this time.
IMPORTANT: For remote access of the ChiroTouch Apps, a static Public IP and a static Private IP address are required.
INTEGRATED TECHNOLOGIES
Document printers, document scanners, signature pads, voice dictation systems, barcode scanners, card readers, and keypads are compatible with ChiroTouch. See below for details.
Printers and Document Scanners
FujitsuTM ScanSnap ix500, ix1500, and ix1600 are the only supported document scanners.
TWAIN compliant USB connected printers and document scanners may be compatible with ChiroTouch; however, they are not supported.
Signature Pads
Signature Pad models ePad and ePad II are supported. Download the latest drivers from www.epadlink.com.
Voice Dictation System
Dragon™ Medical Practice Edition dictation software was compatible for use in the Provider and Provider-All-In-One applications (did not work with iPad app), was discontinued by Dragon March 2021. There is no replacement software that is compatible with ChiroTouch
Some clients have successfully set up and are using the voice recognition software that is included in Microsoft Windows. Microsoft voice recognition program is not supported by ChiroTouch Support. Any support required would come from Microsoft.
IMPORTANT INFORMATION ABOUT CHIROTOUCH
Firewall Ports
ChiroTouch requires traffic for the following firewall ports:
- 1433 - Microsoft SQL Server traffic
- 8221 - iPad traffic
- 443 - Web traffic
Software and Technologies Not Supported
ChiroTouch does not support the following:
- 32-bit operating systems
- Windows Small Business Server
- Microsoft Surface Tablets (can have known performance issues)
- Touchscreens
- 4K monitors (4K monitors can be used, however, ChiroTouch applications may display errors at resolutions higher than 1920 x 1080).
- Network printers and scanners
- Biometric fingerprint scanners (as of 7/1/2019)
- Virtual Private Network connections (see section below)
- Terminal workstations (see section below)
- Virtual Machines
- RAID 5 (RAID 5 arrays are strongly discouraged for use with Microsoft SQL Server databases if configured with HDDs (spinning disks), due to slower write speeds)
- Laptops and All-In-One Computers used as the Server
Regarding Terminal Workstations and Virtual Private Networks (VPN)
ChiroTouch does not provide technical support for terminal workstations or VPN. However, ChiroTouch recognizes that these are useful tools in many business environments. To learn about remote-access options, see Tips for Working Remotely.
Note to Mac Users
ChiroTouch does not support macOS. ChiroTouch can be run on an Apple Mac computer using Parallels Desktop for Mac or Boot Camp on a workstation at your own risk. However, this environment is not supported. If a Mac is used, a valid license for both Parallels and Microsoft Windows is required.
IMPORTANT: The main computer/server cannot be a Mac, nor is this configuration supported under any circumstance.
Software Incompatibilities
ChiroTouch is not compatible with any software using the default SQL instance MSSQLSERVER or instances using port 1433.
ChiroTouch is not compatible with all software applications. For example, it is known that ChiroTouch cannot be installed on a computer that contains any of the following products:
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* The on-premesis version of ACOM software is incompatible, but the hosted (Cloud) version does not create any problems with ChiroTouch.
Disclaimers
We are not liable for system problems that occur from your use of unsupported or third-party hardware or software. Hardware requirements are subject to change without notice. The specifications in this document are simply guidelines, and we do not guarantee that ChiroTouch will work with all server & workstation configurations or scenarios. You are responsible for backing up your data and verifying the integrity of your data and backups. We are not liable for your lost, corrupted, or otherwise unusable information. Please visit https://www.mychirotouch.com for information regarding CTSecure – a HIPAA compliant, off-site backup service.
Trademarks
Intel Core and Intel Xeon are trademarks of Intel Corporation or its subsidiaries.
AMD, AMD EPYC, AMD Ryzen, AMD Opeteron, AMD A-series, and AMD Athlon and combinations thereof are trademarks of Advanced Micro Devices, Inc.
Fujitsu is a registered trademark of Fujitsu Limited in the United States and other countries.