CTPayments, Powered by Global Payments

CTPayments incorporates Global Payments, a leading provider of integrated payment solutions, to bring you easy processing of credit card, debit card, and ACH payments from your patients—all from within ChiroTouch. The advantages include:

• Saving cards on file for future payments
• Sharing cards with other patient accounts
• Easy setup of recurring payments, i.e. payment plans and subscriptions
• Sending eStatements and enabling patients' online payment capability with ePay
• All payments being posted to your patient’s ledger automatically
• ePay accessibility in Accounting
• Extensive suite of CTPayments reports and ePay reports

Sign up today

Account Setup

Once you have signed up with Global Payments, they will provide you with your credentials for using one or more of the following service types:

• Retail – used for card-is-present payments
• MOTO – used for Mail Order/Telephone Order (i.e. card-not-present) credit card payments
• ACH – used for Automated Clearing House payments

For each of these service types you will be given the following set of credentials:

• XwebID
• TerminalID
• AuthKey
• Account Token

To set up Global Payments in ChiroTouch:

1. Open the Maintenance application.
2. Click Options.
3. Under Merchant Services, select “Enable merchant services”.
4. Click Setup.



5. In the Merchant Services Setup window, click the Add button to add a new merchant services account.
6. Name the account. This name will be seen in the Front Desk when choosing how to process a payment.
7. Select "Global Payments" from the Vendor drop-down.
8. Enter the credentials given to you by Global Payments to process Retail, MOTO, and ACH payments:
   1. Select "Retail" from the Service drop-down and enter the following Retail credentials: XwebID, TerminalID, AuthKey, Account Token.
   2. Select "MOTO" from the Service drop-down and enter the MOTO credentials: XwebID, TerminalID, AuthKey, Account Token.
   3. Select "ACH" from the Service drop-down and enter the following ACH credentials: XwebID, TerminalID, AuthKey, Account Token.

While in Merchant Services Setup, be sure that all three of the following options are selected and saved:

• "Active"
• "Use this account if no other account is specified"
• "Allow use of Patient Cards on File"

The image below shows Merchant Services properly set up for CTPayments, powered by Global Payments.

Click the Save button to save the credentials and settings.

NOTE:  The "ePay Settings", including the checkbox "Enable patient balance notifications and online payments" are discussed here.

 

IMPORTANT:  These Online Help instructions assume that you have signed up for an Global Payments account and have installed an Global Payments credit card terminal and related software.

 

Once you have done all of the above, you can begin processing payments using Global Payments.