Front Desk

• Added new HIPAA Noticed added in compliance with new regulations
• Added new ABN forms in accordance with changes implemented by CMC.

Scheduler

• Resolved latency and performance issues for large databases

Ledger

• Resolved issue with Direct Debit transactions recording as 0 on ledger.
• Resolved CTPay issue when canceling transaction on terminal.

Scheduler

• Fixed issue when searching patient names while scheduling an appointment.

Front Desk

• Added new HIPAA Noticed added in compliance with new regulations
• Added new ABN forms in accordance with changes implemented by CMC.

Scheduler

• Resolved latency and performance issues for large databases

Front Desk

• Fixed cancel button issue for CTPay transactions.

Reports

• Resolved CTPay transactions not showing on Patient Electronic Payments Report.
• Resolved issue on ePay Summary Report

Provider All-In-One

• Rheo AI Scribe notes now save in default font.

CTPay

• Enhanced integration with CTPay, including surcharging (defendant on location of practice)

Provider All-In-One

• Improved Rheo AI Scribe to retain unsaved transcriptions when associated with an appointment.

Ledger

• Restored ability to select default payment type.

CTPay

• Introduced integration with CTPay Merchant.

Front Desk

• Removed expiration date from all receipts, in accordance with new regulations

Ledger

• Restored Direct Debit button on patient payment screen.
• Fixed ledger scrolling issue in Windows 11..

Provider All-In-One

• Improved Rheo AI Scribe to retain unsaved transcriptions if associated with an appointment.

Reports

• Fixed applied payments column in Unapplied Patient Payments Report.

Ledger

• Resolved issue with processing Global Payments transactions.

Records - Forms

• Added Rheo AI Scribe consent form to Records Forms

Front Desk

• Reinstated ePay box.

CT Launcher

• Resolved error message when accessing messages.

Provider All-In-One

• Introducing Rheo AI Scribe - Automate documentation and clean summaries right into your SOAP note (details here)

Maintenance

• ICD-10 code updates now include the latest codes available as of October 2025. They are listed under 2026 in the maintenance drop down (details here)

CTRx

• Updated integration with DrFirst

Web Integration

• Browser issues with Windows 11 resolved

Maintenance

• Resolved Powershell dependency for installations

CTRx

• Resolved error when launching

SmartFit

• Browser issue resolved

Maintenance

• Improvements to Migration Tool

CLA myINSiGHT

• Updated portal link and fixed TLS issues

CT Appointments

• Added ability to select patients with apostrophe in name

CT InTouch

• Offices no receive an email when patients opt-out of SMS messaging
• Opt-out language now added to all SMS messages
• Address and telephone number transmitted in message now pulls from InTouch app instead of Account setting on mychirotouch.com

CT InTouch

• Appointment Reminder History now shows local timezone

SmartFit

• Browser issue resolved

CT InTouch

• Added a new Messaging Consent / Preferences form
• Added regulatory Opt-out language to all SMS messages

Maintenance

• ICD-10 code updates now include the latest codes available as of October 2024. They are listed under 2025 in the maintenance drop down (details here)

Accounting

• When adding charges to an insurance payment, added the ability to reverse the sorting order

Front Desk

• Ledger - Added option to show modifiers in ledger view
• Ledger - Transaction details screen no longer automatically highlights Billing Provider
• Patient Information - Patient First Name is no longer automatically highlighted

Maintenance

• ICD-10 code updates now include the latest codes available as of October 2023. They are listed under 2024 in the maintenance drop down (details here)

Report Manager

• Insurance Policies About to Expire- added filter to exclude inactive patients
• Chart Note Printing - no longer prints preferred name on chart notes
• To Sec-Disputed Charges NOT Waiting to be Billed added date range filter and case type filter
• Attorney Patient List enhanced to add provider filter, added sorting filter
• Claim Productivity Report disputed amount column added
• Created Write-off Detail Advanced Report
• Created Incomplete Missing Appointment Details Advanced Report
• Created Aged Payer Receivable Summary Report
• Created Linked Account List Report

CT Appointments

• Resolved image error when using Purpose of Visit arrows
• Resolved issue with removing Purpose of Visit from website

Accounting

• Unbilled Claims Report removed blank page when printing
• Resolved issue where rendering provider was changed on corrected claims

Front Desk

• Added ability to using 2 digit year in boxes 14 and 24 when printing paper claims
• Resolved issue of being unable to enter multiple charges on multiple dates of service in Ledger

Report Manager

• ePay Summary Report resolved email date issue
• Upcoming Patient Alerts removed canceled and rescheduled appointments
• CTProbill Monthly Summary by Case is now consistent between Report Manager and Front Desk

CT InTouch

• Added functionality to prevent banned words (Cannabis and CBD) inclusion in text templates and text messages sent from Front Desk

Front Desk

• Ledger - Resolved ability to enter charges to multiple dates of service
• Ledger - Resolved issue with Fortis double payments being inserted into ledger
• Front desk - added option to switch to two digit year on CMS-1500 HCFA claim form

Scheduler

• Patient card now shows more than three charges  

CT Appointments

• Resolved image display issue
• Resolved issue with inactive patients
• Resolved apostrophe issue in appointment display names

Accounting

• Abillity to use Telehealth code POS 10
• Resolved issue with sending ePay statements l

Front Desk

• Resolved latency when running Aged Patient Receivables Report
• Resolved Fortis double payment posting to ledger issue
• Records - Resolved encryption prompt when sending email from records
• Records - Resolved latency when loading records

Report Manager

• Insurance Collection Advanced Report resolved duplicate provider adjustments
• Upcoming Patient Alerts removed canceled and rescheduled appointments
• CTProbill Monthly Summary by Case is now consistent between Report Manager and Front Desk

Scheduler

• Resolved issue with patient search latency

Accounting

• CARC Report - can now select for code 288
• Charges Waiting to be Billed can now include Date of Current Injury - enabled via Billing Statements Setup

Front Desk

• Ledger - Patient Payment Transaction screen - can now print charges allocated to payment
• Charges Waiting to be Billed can now include Date of Current Injury - enabled via Billing Statements Setup
• Labels/Lists and Data Export - Patient Last Visit filter date now defaults to a more current date.

Maintenance

• ICD-10 code updates now include the latest codes available as of October 2022. They are listed under 2023 in the maintenance drop down (details here)
• ePay now has an option to suppress message box appearance when posted charges are changed on Ledger and Provider-All-In-One
• Charge List - Fee Schedules - refined location of OK button to alleviate confusion when making changes

QPP - Quality Payment Program

• Implemented 2021 CQM changes

Report Manager

• Missed, Canceled, Rescheduled Appointments - added Days Since Last Visit column
• Sales Tax Liability - added cost of item
• Created Case Types Report
• Created Retention Report

CT Appointments

• Resolved email in use when enrolling patients
• Resolved issue with inactive patients
• Resolved apostrophe issue in appointment display names

Accounting

• Importing ERAs - resolved Error dehydrating property value
• AR report is no longer missing columns when exporting to Excel

Front Desk

• Intermittent latency due to ePay has been resolved
• Statements generated in Front Desk now include entire statement message
• Date of Birth displays correctly for clients using International date formatting
• ePad issue at check-out has been resolved
• Records - Doctor's First Report of Occupation Injury or Illness now populates correctly
• ePad issue at check-out has been resolved

Provider All-In-One

• CLA CoreScore issue resolved
• Low Back Disability Questionnaire (Revised Oswestry) now shows percentage in chart note

QPP - Quality Payment Program

• Resolved SSO-305 error when logging into CTRx

Report Manager

• Aged Payer Receivable Advanced Report now reflects current payer with outstanding balance and does not include credit balance when not selected
• Aged Patient Receivable Report no longer gives error
• CTProbill Monthly Summary by Case is now consistent between Report Manager and Front Desk
• Procedure Productivity Report now consistent between Report Manager and Front Desk

• Upcoming Patient Alerts properly displays Starting On type alerts for today

Scheduler

• Patient card now shows more than three charges

Accounting

• CARC Report - can now select for code 288
• Charges Waiting to be Billed can now include Date of Current Injury - enabled via Billing Statements Setup

Front Desk

• Ledger - Patient Payment Transaction screen - can now print charges allocated to payment
• Charges Waiting to be Billed can now include Date of Current Injury - enabled via Billing Statements Setup
• Labels/Lists and Data Export - Patient Last Visit filter date now defaults to a more current date.

Maintenance

• ICD-10 code updates now include the latest codes available as of October 2022. They are listed under 2023 in the maintenance drop down (details here)
• ePay now has an option to suppress message box appearance when posted charges are changed on Ledger and Provider-All-In-One
• Charge List - Fee Schedules - refined location of OK button to alleviate confusion when making changes

QPP - Quality Payment Program

• Implemented 2021 CQM changes

Report Manager

• Missed, Canceled, Rescheduled Appointments - added Days Since Last Visit column
• Sales Tax Liability - added cost of item
• Created Case Types Report
• Created Retention Report

CT Appointments

• Resolved email in use when enrolling patients
• Resolved issue with inactive patients
• Resolved apostrophe issue in appointment display names

Accounting

• Importing ERAs - resolved Error dehydrating property value
• AR report is no longer missing columns when exporting to Excel

Front Desk

• Intermittent latency due to ePay has been resolved
• Statements generated in Front Desk now include entire statement message
• Date of Birth displays correctly for clients using International date formatting
• ePad issue at check-out has been resolved
• Records - Doctor's First Report of Occupation Injury or Illness now populates correctly
• ePad issue at check-out has been resolved

Provider All-In-One

• CLA CoreScore issue resolved
• Low Back Disability Questionnaire (Revised Oswestry) now shows percentage in chart note

QPP - Quality Payment Program

• Resolved SSO-305 error when logging into CTRx

Report Manager

• Aged Payer Receivable Advanced Report now reflects current payer with outstanding balance and does not include credit balance when not selected
• Aged Patient Receivable Report no longer gives error
• CTProbill Monthly Summary by Case is now consistent between Report Manager and Front Desk
• Procedure Productivity Report now consistent between Report Manager and Front Desk

• Upcoming Patient Alerts properly displays Starting On type alerts for today

Scheduler

• Patient card now shows more than three charges

Maintenance

• ICD-10 code updates now include the latest codes available as of October 2021. They are listed under 2022 in the maintenance drop down (details here)

Report Manager

• Aged Payer Receivables Advanced Report - can now select multiple case types
• Aged Patient Receivables Advanced Report has been added

CT InTouch

• CTInTouch blast campaign groups are now updating

CT Intake

• CT Intake macro button latency resolved

Accounting

• Patient Statements no longer print an extra blank page
• Batch Review Report no longer cuts off a portion of the modifier when printed

Front Desk

• Error received when finding or adding charges has been resolved
• Superbill now prints gradual as a date of current injury when appropriate
• Columns no longer overlap when printing Patient Ledger
• Rebilled charges now show once when posting insurance payments via Ledger
• UK Address formatting corrected to display Post Code
• Patient statements now show Credit Balance None when appropriate
• Insurance and Account statements now display MIOT in correct column

Provider All-In-One

• Chart notes no longer giving an error when typing custom information with the Spine-LR advanced macro

CTVerify

• UPMC verifications are now working with Trizetto

Outcome Assessments

• Functional Rating Index Neck and/or Back is now printing the assessment date
• Functional Rating Index Neck and/or Back is now calculating over change correctly

Report Manager

• Incomplete Missing Appointment Details Report now supports case types containing parenthesis
• Aged Outstanding Claims Report no longer show rebilled charges that have a posted payment

CT Sign-In

• No longer produced error when No Symptoms Today button is used for PainScale and PainScale Rev2 subjectives

CT InTouch

• CTInTouch blast campaign groups are now updating

CTAppointments

• Option added to show and reactivate previously removed patient enrollment requests submitted by the patient from the website (details here)
• Option added to show and reactivate prior patient enrollment invitations sent by the office directly to the patient (details here)

CTIntake Premium

• CTIntake Premium - Option to include COVID symptom screening questions has been added (details here)
• "Text" has been added as a preferred communication type under the Personal Information Section when filling out the CTIntake form

Quality Payment Program

• "Text" added as a preferred communication type in demographics section of the QPP Wizard and Front Desk Demographic button

CTIntake

• Standard contact Information is now displayed in PDF form headings.
• Main reason for visit question(s) do now match CTIntake PDF questions and answers
• Printable Spanish CTIntake form now prints in Spanish
• Configuration tabs on the CTIntake service page of www.mychirotouch.com are able to be selected
• Only selected options under the configuration section will show on the CTIntake
• On mobile browsers, the date format value has been updated and is being retained once entered
• On mobile Android 10, the content has been updated and no longer truncated
• When navigating to a previous page from a 2nd, 3rd or 4th reason for visit, the "reason for visit" numbering is retained
• Duplicate questions have been removed when printing the intake form

CTInTouch

• Duplicate messages have been prevented from being sent to patients
• Campaign history has been updated to match the message history for SMS reminder campaigns
• Email template data token for "patient name" is no longer duplicated
• "Next Run Time" field is updated as defined by the campaign settings

CTAppointments

• Governor feature updated to match correctly with online availability
• Patients on wait list no longer see upcoming appointments when logging into the online scheduler

CTVerify

• Waystar - Insurance verification - Configuration updated so verifications return successfully

iPad Applications

• If an iPad is set to Dark Mode, ChiroTouch iPad applications will override and default to light mode
• CTM Scheduler - App will no longer crash after updating to iOS 14.2. Tested successfully on iOS 14.2, 14.3 and 7.2.9.0 and 14.4 and 7.2.10.0
• CTM Sign-In - App will no longer crash after updating to iOS 14.2. Tested successfully on iOS 14.2, 14.3 and 7.2.9.0 and 14.4 and 7.2.10
• CTM Provider - BulletTouch 7.2 has been updated so markers on the body image advanced commands remain in place once note is closed and re-opened
• CTM Provider - Chart notes no longer type in bold and italic fonts when using iOS 14.2. Tested successfully on iOS 14.2, 14.3 and 7.2.9.0 and 14.4 and 7.2.10
• CTM Provider - Posture picture line has been re centered when using in landscape mode
• CTM Scheduler - When adding new patient - race, ethnicity, and granular race selection windows updated to match language selection window
• CTM Scheduler - Application updated to highlight the patient when creating an appointment
• CTM Scheduler: App will no longer crash when entering patient name data after updating to iOS 14.1. Tested successfully on iOS 14.2, 14.3 and 7.2.9.0 and 14.4 and 7.2.10

Front Desk

• When re-printing a re-billed charge, now only one charge will show on the CMS 1500 (02-12) claim form and ledger
• Reports Tab - Text has been enlarged for report description when a report is highlighted
• Charges that have been re-billed from Accounting now have history in Claim History that can be cleared or re-billed
• Phone numbers will now display correctly when all CAPS are used in text formatting
• Patient appointment receipt reformatted to show treatment plan in line with gray header
• Promis Pain Interference 4a has been added to the ChiroTouch directory and is able to be emailed and filled out by patients
• Health Status Questionnaire (RAND 36) - Score on results report tab recalibrated to match those selected by the patient

Reports

• Reports Manager - Charges Not Waiting to be Billed (Active Policy) report - No longer produces an error when parentheses are used in a case type
• Reports Manager - End of Day Appointment Activity Report has been updated so all words show as expected
• End of Day Payments Summary - Global Payment credit card refunds show a single instance and are no longer duplicated
• Aged Payor & Aged Patient Receivables reports have expanded the account number column to prevent wrapping text to a second line
• Simple Practice Analysis Payment Summary report updated to reflect the correct insurance payment methods used

Provider All-In-One

• The chart note flag color will show when selected an no longer requires the window to be closed and re-opened to display
• 'Regular' type charges no longer read as 'Patient' type charges when added to an account using provider hot buttons
• Double clicking on Spine Listing advanced command returns the correct response

Accounting

• Loop and segment DPT*453 has been added when Medicare is primary and the secondary claim is generated from ChiroTouch using ANSI format
• Numerical columns have been expanded to accommodate more than 5 digits and no longer wrap to a second line on statements
• Patient statements show correct aging balances when printed from Accounting

CTScheduler

• CTScheduler has been enhanced to support searching databases with more than 30,000 patients without throwing errors

CTSign-In

• When viewing more than 4 symptoms, all symptoms are visible and display as expected when selected

Other

• Help links in the ChiroTouch software have been mapped to the corresponding pages in the Online Manual
• 'Tiny MCE' expiration prompt visible when editing templates on mychirotouch.com has been removed

Highlights

• CTProClear - WayStar integration expanded to allow for patient eligibility verification
• Front Desk - Sort service dates when printing a CMS 1500 claim form from the ledger
• CTInTouch - Blast messages only send a single email or text to patients who meet more than one selected criteria
• Provider & Front Desk - Copy Dx and Charge Hot Buttons to a group of users
• Maintenance - Search option for Dx codes is defaulted to search the descriptions for key words

CTProClear

• CTVerify works with Waystar integration to send and receive patient eligibility data directly from the Front Desk (details here)

CTIntake Premium

• "Reason for Visit" has been added to the list of required fields for successful completion of the CTIntake Premium 2.0 form

CTInTouch

• Blast messages will now only send a single email or text to patients who meet more than one selected criteria
• Use data tokens in the CTInTouch email subject line as well as the email body (details here)

CTPayments

• Audit the action of skipping a recurring payment using the audit task of "Recurring Payment Skipped" in the System Audit tool

Merchant Service

• Fortis integration has been added to the ChiroTouch software (details here)

Front Desk

• Sort service dates when printing a CMS 1500 claim form from the ledger (details here)
• Option added to hide out of date CMS 1500 claim forms (details here)
• Copy Charges Hot Buttons to a group of users from the ledger (details here)
• Diagnosis code search using the Find button defaults to search the description for keywords. This can be disabled in Maintenance (details here)

Maintenance

• ICD-10 code updates now include the latest codes available as of October 2020. They are listed under 2021 in the maintenance drop down.

CTScheduler

• An option has been added to "update scheduler to reflect the room the patient was checked in to". If this option is disabled, the pre-scheduled room will remain the same when the patient is checked in (details here)

Provider

• A search bar has been added to advanced commands containing lists
• Copy Charge and Diagnosis Hot Buttons to a group of users (details here)
• Diagnosis code search using the Find button defaults to search the description for keywords. This can be disabled in Maintenance (details here)

Reports

• New "Insurance Pending Payments" Report added to the Report Manager (details here)
• Case Type filter and Bill Date column added to the Aged Payor Receivables Advanced report

CTAppointments

• Manually scheduled appointments made during a governed or blocked event time-slot are now recognized by CTAppointments and no longer show as available
• Patients can no longer book appointments online during blocked off events
• Appointments can no longer be booked if a prior appointment overlaps the time slot
• Appointments are no longer available to be scheduled once time has passed
• Once the service is canceled, access to CTAppointments is disabled

CTPayments / ePay

• Resolved issue resulting in error when selecting "Send ePay" button.
• Resolved error when de-selecting ePay from the Front Desk Patient Management Screen.
• Run ePay statements through Accounting using a default minimum amount without receiving an error

CTIntake Premium

• Date formatting has been corrected when filling out the intake on a mobile device

CTInTouch

• CTInTouch history has been modified to show the initial run time as well as subsequent run times
• Patients on the wait list are excluded from reminder campaigns 

Reports

• Insurance Payment Details by Check or Date - selection "start and end date" opens to a start and end calendar selection
• Incomplete/Missing Appointment Details report catches all missing details when run from the Front Desk
• Simple Practice Analysis (Transactions) report now shows the same header columns on each page
• Cleargage Transaction report has been added back to the Front Desk for Cleargage users
• End of Day Summary Report charges are no longer grouped together resulting in duplicate patient entries
• Payment Details by Service Provider no longer errors out when run from the Front Desk
• Patient Portal Survey report now includes all patient comments
• Aged Patient and Aged Payor Receivable reports show credits when "include credit balances" is selected
• Reports Manager: Aged Patient Receivables and Agent Payor Receivables reports now show credit balances when "include credit balances" is selected
• Reports Manager: Upcoming Patient Alerts report no longer presents an error when selecting a Provider or Case Type filter
• Reports Manager: Forms to Import report now shows completed Intake Premium 2.0 forms that have yet to be imported into Front Desk

Provider All-In-One

• Searching for charge using the Find button correctly searches the code or description
• Provider windows no longer shrink when using advanced commands or sign-in on large monitors
• Diagnosis hot button setup now defaults to ICD-10
• Overflow error no longer presents when selecting the "Find" button on databases with more than 30k codes
• Latency issues have been resolved when opening chart note history
• Toggle arrow functionality has been restored when going back and forth between multiple chart notes for the same day
• Percentage score has been restored when using advanced command for Functional Rating Index Neck and-or Back
• Copay amounts will only populate once in the ledger when charges are added and edited from the Provider All-In-One

Scheduler

• Option added to keep original room assignments in scheduler when patient is checked into a different room

Front Desk

• Error will no longer occur when "Tools" button is selected in the ledger
• When reviewing Charges Waiting to be Billed report from Front Desk > Billing Statement/Reports > Billing review, every selected provider will be included in the report
• When using the "balance forward" option in conjunction with the Itemized statement, the balance now reads correctly
• Facility or site address will show on chart note when printed from the Front Desk and "include diagnosis" option is selected
• Required text added to both Spanish and English CMS_R-131 (2023) ABN - Non-Participating Provider forms in section H
• Front Desk error message ['powerbutton.ocx' or one of its dependencies...] has been resolved

Records

• Verbiage "back problems" has been converted to "headache pain" in the Headache Disability Index Questionnaire
• All parts of the Patient Health Questionnaire (Spanish and English) can now be unchecked in both CTM Forms and Records
• Questions 12 and 14 have been updated to no longer contain the same text in the Low Back Pain Disability Questionnaire

CTM Provider

• Spinal listings will now show when iPad is set to dark mode
• Annotations can be added to PDF's without crashing the application
• Chart note dates are now visible and show proper highlighting when iPad is set to light mode

CTM Scheduler

• Accept, Change and Deny patient appointment request options no longer throw an error when selected

Scribe

• Spell check has been enabled for use with the Scribe application

Other

• Inventory updated to allow for closing vendor screen when adding duplicate vendor name
• Extra word "add" has been removed from Pain Scale Rev2 w/Wellness when importing into chart note
• Launch CPOE button successfully opens when selected

Highlights

• CTPayments - ePay Statements - Options added to use the Patient Remainder statement balance and to customize statement notices
• CTAppointments - Appointment count rules set using the appointment governor in CTScheduler now reflect in CTAppointments
• CTIntake Premium - Options added to include several new sections to your intake form, such as employment information, medications and allergies, general health concerns and pediatric questions
• Accounting and Ledger - Void or correct a claim without removing prior posted payments and re-bill a claim without losing billing history
• Scheduler and Front Desk - Option added to choose which providers and rooms display in the Front Desk and Scheduler

CTPayments

• An option has been added to use the Patient Remainder Statement balance for ePay statements (details here)
• Customize ePay statement and balance notices to give them a more personal feel when sent to the patient (details here)
• Option added to skip a payment for both recurring subscriptions and payment plans (details here)

Front Desk

• Option added to default patient amount collected to the ledger patient balance (details here)
• Rebill a claim without losing billing history. Billed, Re-billed, Corrected, Voided and Paid dates show in the transaction details(details here)

• Option added to include the text "I acknowledge that the products and services noted above were provided" on the appointment receipt (details here)
• Box 29 on the CMS 1500 (02-12) billing form now includes payments made by the patient and insurance related to charges on the claim. This can be disabled if desired. (details here)
• A cursor and clear button have been added to the Find field in Patient Management screen
• Updated ABN forms have been added to Front Desk Records section in both English and Spanish: CMS_R-131 (2023) ABN, CMS_R-131 (2023) ABN Non-Participating Provider

Provider All-In-One

• 3500 character limit removed when creating or editing macro text buttons
• Updated BulletTouch macro set (v7.2B) available for download in the macro library
• BulletTouch Macros - Update imported patient CTIntake responses in the note and have these changes tracked in system auditing (details here)
• Code button updated in Provider notes to include columns for modifiers, units and diagnosis code pointers
• New advanced command, APPTS_CURRINJURY, is now available in the chart note macros. This new advanced command calculates the number of patient visits after the current date of injury
• Option added to increase the font size for the Data Grid tab (details here)
• Preview PDF's directly from the Chart Note Editor (details here)

Accounting

• The Charges Waiting to be Billed report now lists the charge units as a default and has an option to include the service provider in the report (details here)
• Columns added for Patient Responsibility, Patient Balance and Adjustments in the Insurance AR grid
• A drop down featuring Adjustment Codes has been added to the Claim Adjustment Reason Code (CARC) report
• Send voided and corrected EDI claims from Accounting without removing previously posted insurance payments
• Rebill claims directly from the Accounting application (details here)

CTAppointments

• Patient access screen has been updated to include tabs for enrollment requests, enrollment invitations and patients enrolled (details here)
• CTScheduler Provider appointment governor now syncs with CTAppointments to regulate the number of visits allowed during a specified time slot (details here)
• By default, patients will receive an email verifying their enrollment for CTAppointments
• Option added to un-check "send invite" by default when a new patient is added to ChiroTouch (details here)
• Customize confirmation and denial emails sent to patients from the Site and Settings section of CTAppointments (details here)
• Option added to hide duration of visit from patient view (details here)
• Patients will now see their future appointments on their CTAppointments homepage (details here)

CTIntake Premium

• The following optional fields have been added to the English and Spanish Intake form: Employment Information, Medication and Allergies, ONC Certification questions, Wellness Questions and Pediatric Questions (details here)
• Patient name and date of birth added to the header of each CTIntake PDF page

Scheduler

• Choose which providers and rooms display for scheduling from the Scheduler (details here)

Reports

• "Provider" filter added to Future Appointment by Schedule (by Provider) allowing the report to be run for a single or multiple providers
• "Purpose of Visit" filter added to Incomplete Missing Appointment Details
• Filters added for insurance and patient payment collections to the Claim Productivity Reports found in the Report Manager
• New report - Payment Details by Service Provider Advanced (details here)

Other ChiroTouch Applications

• Patient ePad signatures recorded in System Auditing

Colleges

• Permission added for Dashboard and Notes section to create a PDF
• A compare screen has been added to chart notes in the college app so the Secondary Provider can compare the note to the version with Primary Provider comments
• An option has been provided to restrict secondary providers from creating a chart note in the Provider All-In-One
• Copy diagnosis and charge codes hot buttons to a group so everyone can be updated all at once
• Assign a standard signature to a group of secondary providers

CTIntake

• The Intake link on MyChiroTouch.com no longer produces an error when attempting to print a blank Intake form
• Resubmitted CTIntake 1.0 forms show on the Intake History on MyChiroTouch.com and are able to be re-imported into ChiroTouch
• Navigation past page 3 of patient history has been restored on MyChiroTouch.com

CTAppointments

• All available time slots shown in CTAppointments are visible and able to be selected for scheduling
• Time slots that are not available per the CTAppointment calendar configuration will no longer show as available online
• Logic has been added to allow for changing the order in the "purpose of visit" section using the arrow buttons
• The CTAppointment icon in the CTLauncher will no longer open CTAppointments if the office is not enrolled in this service
• Room has been made to allow for 3 digit page numbers at the bottom of the Patient Enrollment Invitation window
• Purpose of Visit name changes in Maintenance now update the original Purpose of Visit in CTAppointments without adding a new line item

CTInTouch

• "1 day before" reminder campaigns are sent successfully and are not showing in the error column
• Logic has been added to prevent delays and latency when viewing past message history
• Selecting more than 1 insurance company with the same name when creating a blast campaign no longer results in an error message

Reports and Report Manager

• When selecting filters to show data for long periods of time, the Aged Payor Receivable - Advanced report no longer freezes upon opening
• Credit balances no longer populate when this option is unchecked while running the Aged Patient Receivables report
• When scheduling a report, the option to run a report "every day" now includes weekends
• The Claim File Reconciliation report now runs successfully from the Report Manager without producing errors
• The End of Day Charges Summary report can now be run successfully from the Report Manager without producing errors
• In the "Forms to Import" report, the Functional Rating Index outcome assessment reads correctly as Functional Rating Index Neck and-or Back
• Patient List by Case Type now lists patients in alphabetical order
• The reasons list drop down in the Write off Detail report found in the Report Manager now matches the reason list in the Front Desk report
• Using a terminal server no longer prevents multiple instances of the Report Manager from being run at the same time

iPad Applications

• After updating to iOS 13, the Messenger window in the CTM Provider iPad application is no longer zoomed in
• After updating to iOS 13, the patient and provider signatures now populate correctly in a readable format on PDF documents
• After updating to iOS 13, PDF documents in the CTM Provider iPad application are no longer zoomed in as a default
• Diagnosis codes in the CTM Provider iPad application will keep their order and will no longer rearrange to alphabetical or numerical order
• Rich text editor has been updated to allow for highlighting text in the CTM Provider iPad application after updating to iOS 13
• The PSChiro administrative user has been removed as a possible selection in the CTM Provider iPad application
• System auditing has been updated to show the correct person adding a charge from the Provider All-In-One application
• The Next and Previous buttons have been moved behind the form in the CTM Intake iPad application and no longer cover text

Provider All-In-One

• Toggle functionality has been restored when flipping between providers for patients who have multiple appointments in a single day
• Formatting no longer cuts off the number of completed patient appointments in the treatment plan once the number reaches 3 digits
• Diagnosis codes that are removed during the process of rearranging the code order will remain removed once the diagnosis codes are posted
• BulletTouch advanced command "Date of Accident for this condition" pulls the date from the patient intake form and will only prompt the provider if the contents are blank on the Intake
• Reduced macro latency by adding code so if the advanced command link is not tied to a CTIntake field it will not check the intake answers

Front Desk

• New York Work Comp Forms have been updated so a Place of Service of 2 shows as 02 and an empty Place of Service will show as 11
• New York Work Comp Form C4.2 now populates the correct answers based on selections in the Work Restriction section
• Formatting has been updated so text populates correctly on the Doctor's First Report of Occupation Injury or Illness template
• Error message on selected patients "Unable to insert a new credit card payment from a 3rd party vendor" has been resolved and will no longer occur
• Group statement logic has been restored for non e-Pay patients
• Currency entered in Pesos now allows for more characters to account for longer numbers
• Aging table has been added back when running a patient statement from the Front Desk
• Spelling error has been corrected in the Functional Rating Index Neck and or Back Outcome Assessment
• Using the up and down keyboard arrows to navigate charges when exporting a claim form will no longer select or deselect charges from the list
• Date of Current Injury or Illness now shows a red box with the number 14 in the condition tab

Accounting Application

• After a data conversion, inactive clients with non-applicable charges are no longer showing in EDI claim batches
• Running batch patient statements from the Accounting application for accounts without an Global Payments subscription no longer produces an error
• TPL code in Loop 2330B NM109 has been added on MassHealth secondary EDI claims

CTScheduler

• New providers added to Maintenance will show in the Scheduler view and is no longer affected by use of the column order arrows
• When using the multiple appointment button, the hour will format to a 12 hour clock or 24 clock based on settings in Maintenance
• Preset views will no longer un-check rooms or providers when navigating using the preset buttons and the column order arrows are present
• Search results will now return patients with an apostrophe in the name
• When using the appointment governor, rules made to affect Sunday's appointments will be recognized
• The Scheduler Patient Card has been updated to show notes for the Tx Plan, Insurance and Patient Ledger notes when using the radial buttons
• The Patient Card has been updated to show the default phone number listed in Front Desk
• Updating a patient room assignment in the Front Desk will now reflect in the Scheduler.

Quality Payment Program

• CQM's in the QPP Dashboard will now run without receiving error messages
• Error that occurred when selecting the QPP Wizard from the check out screen has been resolved and removed
• Errors occurring when adding medications in the CTRx application have been resolved by the 3rd party vendor
• CMS-138 - Preventative Care and Screening has been updated to count correctly on the CQM report
• The QPP Dashboard count for vitals will now reflect only the current year

CTPayments

• Added a parameter that will disable the 'duplicate transaction' validation if the same credit card is used on multiple patients or payments set for recurring payments

Colleges

• Increased CTData share folder maximum concurrent users to 9999 to satisfy needs of Colleges using a single remote server

Miscellaneous

• Help links located throughout the ChiroTouch software no longer produce an error when selected
• Currency fields have been updated for clients in the United Kingdom to show the proper symbol on patient receipts
• Logo has been updated for Australian Chiropractic Association tax invoices
• CT Sign-In legacy application provides users with a drop down to choose location when multi-facility is enabled

• Place of Service 02 - EDI (ANSI) billing now allows for submission of 02 Telehealth for Place of Service (details here)

• Integration with NC HealthConnex - ChiroTouch now integrates with NC HealthConnex, North Carolina’s Health Information Exchange

• Functional Rating Index - The copyright line " © 1999-2001 Institute of Evidence-Based Chiropractic" was added to the Functional Rating Index Outcome Assessment

Highlights

• CTPayments – In response to client feedback many new capabilities have been added, such as:
  • Easy card-on-file saving and sharing across patient accounts
  • Schedule recurring payments for any day of the month
  • Email and thermal printing options for patient receipts
  • Processing insurance credit card payments in Accounting
• CTInTouch – We continue our refinements, including:
  • Easier setup of appointment-reminder email & text campaigns
  • Retention campaign targeting of active/inactive patients
• Provider All-In-One – More flexibility for Auto SALT

CTPayments

• Credit cards can now be saved without having to run a transaction, in order to keep them on file for future use (Details here)
• Cards-on-file can be shared across patient accounts (Details here) and can be given additional descriptions, if needed (Details here)
• CTPayments can now process insurance credit cards through the Accounting application (Details here)
• Recurring payments can be scheduled to run on any day of the month (Details here)
• For greater convenience, there is now the option to email patient-transaction receipts (Details here)
• ChiroTouch now supports printing of patient receipts on an 80-mm thermal printer (Details here)
• We have added a “Merchant Account” display option to the Patient Electronic Payments Report (Details here)

CTInTouch

• Each Reminder Campaign can now send both emails and texts (Details here)
• Retention campaigns can now filter by active and by inactive patients (Details here)
• Campaign status is now expressed as ON/OFF (Details here)

Provider All-In-One

• An option has been added to the Auto-SALT methods, to SALT from a patient's most recent appointment regardless of which provider added those notes (Details here); this setting also works automatically in CTM Provider

Activity Manager

• Added an option in the Contact Manager to add patients to the contact list when they cancel an appointment (Details here)
• The Contact Manager now makes available the full call history when a previously removed patient is re-added (Details here)

Colleges

• Primary providers can now specify the actual date of service for credits earned on a student’s care plan

CTPayments

• ChiroTouch no longer requires RCM software in order to process manually keyed-in cards

CTReminders

• CTReminders now removes reminders from the “awaiting” list once they are sent

Front Desk

• When printing Form CMS-1500, the charge amount in Box 24F now shows the full charge amount when “Calculate amount paid when not accepting assignment” is checked, under Medicare Options within Billing Statements Setup
• When scanning a document to enter into Records, hitting the Enter key now triggers the final OK button click

CTInTouch

• CTInTouch now sends out missed-appointment messages to the full list of patients who missed appointments according to client selection criteria
• Patients with multiple appointments can now be sent reminder messages pertaining to each of their upcoming appointments when "only send one reminder per day" is disabled
• If a client’s internet connection is lost when adding or updating their phone number or email address the client is now notified onscreen that the connection has been lost, and that they must reestablish connection before the new information can be registered
• Patients who canceled or rescheduled appointments will no longer receive reminders for the original appointments
• Campaign history views now accurately reflect campaigns' built messages that were successfully sent to the server for delivery
• One-day-before reminder campaigns now accurately build messages for all patients who fit the client selection criteria
• An issue has been resolved with the SMS vendor's software that had caused some clients' message campaigns to show a false "Cell number was invalid or has blocked incoming messages from you" response for text messages
• Message Details now display date/time information in the client's local time zone
• Blast campaigns now generate only one campaign message run per campaign

Provider All-In-One

• Current listings are now arranged horizontally in the notes

Report Manager

• The Average Days in AR Report now displays without producing a syntax-error message
• To ensure patient data security, Scheduled Reports will now be saved to the user's folder only, in lieu of the previous option to email reports

Scheduler

• The Scheduler now permits patient search with unlimited character entry

Colleges

• Auto-credits assigned as the result of note sign-offs now only produce single credits for the associated codes

Summary of New Features

• New features added to CTPayments – We now offer ePay, for sending statements to patients electronically and allowing them to pay their balance online. And we now offer ACH payment capability. This offers patients the ability to make payments directly from their bank accounts
• CTInTouch – Complete overhaul of CTInTouch – more features and even easier to use
• Enhancements to Scheduler, Front Desk, Provider All-In-One, Maintenance, Report Manager, and Accounting
• New Taskbar icons
• Updated network security
• Colleges-specific updates

This video provides an overview of the new and enhanced features of ChiroTouch version 7.2.

• ePay
• ACH payment type support
• Other enhancements

ePay

With the new ePay service, ChiroTouch can be configured so that patients receive their patient statements via text and email, and can pay down their balance online.

Note: Patients must have either cell phones or email accounts in order to take advantage of ePay.

Highlights

This section illustrates the main online statement and payment screens within the Front Desk for patient statements. (Be sure also to look at the ePay advancements available from within Accounting).

New message presented when creating a patient statement for ePay-enabled patients:

Clicking YES to the above prompt sends out the notification via email and text.

The message as seen in an email:

Clicking Pay Your Statement Online takes the patient to the new Statements site where they first verify their identity by entering their birth year and are then shown their statement.

Online Statement & Balance Payment accessed through the Statements site:

Clicking NEXT takes the patient to a payment screen where they can enter and submit their credit card information. Once the payment is made, the patient will receive a confirmation email. The payment will then appear in the Ledger as "(ePay)" credit card payment.

ePay Setup and Management

ePay is set up through the Maintenance application, by selecting the "Enable Patient Balance Notifications...." checkbox on the Options' "Merchant Services Setup" dialog. Patients can then be selected for this service through Merchant Services Setup, or individually under Front Desk's Patient Information. Also note the new fields Reply Email and Site Name, which are used for ePay correspondence.

Using Merchant Services to enable patient balance notification and online payments:

Setting or confirming ePay state on a selected patient from the Front Desk's Patient Information checkbox:

ACH Payments

CTPayments now supports ACH payments, which are electronic payments made through the Automated Clearing House (ACH) network, enabling patients to pay directly from their bank account.

Once the ChiroTouch payment system is enabled for ACH, a patient can then provide their bank account information at the time of payment. As with credit cards, ACH information can be saved to use again later either for future one-time payments or for recurring payments.

Highlights

Selecting payment by "Check" to start an ACH payment:

The merchant account is selected for use automatically. When the user posts the payment, the new ACH Payment Screen will appear.

The new ACH Payment Screen:

The user then keys in the patient's bank account information, scrolls down, and clicks Make Payment.

ACH Setup

ACH is set up in the "Merchant Services Setup" in Maintenance. Select the Global Payments Merchant Service, then select ACH and enter the ACH credential information provided by OpenEdge, and click Save.

Saving ACH settings in Maintenance:

When "Active" and "Use this account..." are selected, the ACH Payment Processing screen will be available in Front Desk to post a "Check" payment.

Other CTPayments Enhancements

Added 3rd-of-the-Month as a Recurring-Payment Option

When Billing Frequency is set to Monthly, 3rd day of the month is now an option.

Selecting the third of the month:

Visual Indicator of Recurring-Payment Plan or Subscription on the Patient Card

There is now a "$" icon in Front Desk's Patient Card to indicate that the patient is enrolled either in a payment plan or recurring-payment subscription.

Patient card showing the indicator:

Recurring-Payment Authorization Form

Upon setup of a subscription or payment plan, there is a new Print Agreement option on the Recurring Schedule Summary. This agreement may be printed and signed by the patient and kept on file, or saved to the user's device and sent as and electronic document.

Printing the agreement from the Front Desk:

Print Preview of the Authorization Form:

Automatic Selection of Default Merchant for Debit Card Payments

The default merchant account is selected automatically when the user clicks Direct Debit for making a payment.

Selecting the Direct Debit payment option:

ZIP Code Not Required When Swiping Credit Cards

Patients no longer need to have a ZIP code entered in order to process swiped credit card transactions.

Front Desk

• When printing future appointments, alignment is now correct, and appointments follow a non-skipping sequence
• Birth Date date-selector calendar now closes as expected when the user clicks the dropdown arrow while the calendar is open
• The Superbill now lists MPOTs, when the patient ledger contains MPOTs and the function is enabled
• Patient's email address now appears in Patient Information display regardless of the email address's length
• Dx Find screen's Up and Down arrows now function correctly so that holding a button causes fast scrolling
• Dollar-amount fields in the "Discount by Percent" dialog are no longer directly editable
• The "Alerts For" dropdown's scrollbar navigation now works with the mouse's scroll wheel
• Facility address now appears Chart Notes printout
• BI-100 - Back Index and ACN Group - NI-100 - Neck Index now calculate scores correctly
• Box 29 is now displaying only the Patient Paid Amount for Medicare policies when not accepting assignment and specific option is enabled in Front Desk
• The correct supplier billing name now displays when printing or previewing a Note
• For those insurance patients who use a Visit Maximum, the ledger now calculates the balance correctly for removed charges
• Ledger's "Calculate Discount as Percentage" dialog no longer has a blinking cursor in the un-editable Amount field and displays full date-time values in the Selected Charges list
• HIPAA spelling has been corrected in the filename "HIPAA Privacy Notice.pdf"
• The Patient Information listing's scrollbar works in proportion with the content of the list
• Patient Statements now print on only one page, with tear-off appearing on that page, when there is not sufficient information to require a second statement page
• CTPayments now splits manual-key CTPayments payment amounts correctly

Intake Premium 1.0

• In iOS 10, Back and Next navigational buttons are now placed at the bottom of the screen

Launcher

• When Launcher is set for auto-hide and "Show/Hide With Mouse Pointer" selected, Launcher display only occurs when mouse is over the hand icon
• Launcher's Auto-hide behavior now functions as expected, graphically

MyChiroTown

• Newly added providers are used immediately available for scheduling appointments in Android and iPad

Patient Portal

• Front Desk, Patients application, and QPP Dashboard can now send valid QPP Referral Summaries to the Patient Portal without generating the error, "There is not enough data for this patient to generate the report"

Provider All-In-One

• Charges modal no longer gives an inventory error when an item with -1 inventory is removed from a patient's charges
• Alerts Choices "Start on the" number selector now displays correctly and no longer locks up when setting the number
• MaxMD now supports usernames that contain spaces
• Patient Records can now import more than 15 image files
• The Chart Notes editor's back-button now deletes just one character
• Treatment Notes now terminates long notes with an ellipsis when there are enough notes to requires that a scrollbar appear
• When writing Objective notes, the spine diagram highlighting now updates to reflect selected and deselected areas of the spine cited in the notes
• Macro Selection description header now displays all wording
  • An earlier behavior has been restored: When a provider is changed within a Chart Note for the purpose of editing the Chart Note, it changes the provider in the Chart Note only and does not switch the overall log-in from the original provider to the Chart-Note provider

Report Manager

• New Patients List report now lists patients' Last Payment made
• The End-of-Day Payments Summary report with parameters set to "by Primary Provider" and "practice totals only" now displays the report and lists correct data
• The End-of-Day Appointment Activity report now lists new patients as "Unique New Patients" on all report pages

Scheduler

• Calendar colors for provider availability now appear as the user has configured them

CTM Sign In

• In the Welcome message creation and display, apostrophes entered in the setup screen are now saved and displayed correctly